I don't know what to believe anymore, since Sprint's customer care could not provide me with a difinitive answer of whether it was a hardware or software problem. He sort of leaked out saying that there was an update for this but was unstable at the moment. Should be picking it up in three days.Ī store rep has the same issue with his Epic.
The representative went ahead and ordered a new (likely a refurbish phone). The staff were confuse on the matter, audio coming from both headset and speaker, and they performed a hard reset which did not do a darn thing. If the sound still comes out from speakers instead of headphones, go ahead and try the fix below. Make sure that the headset plug is securely connected, then try playing an audio file to test your issue. Unplug and reconnect the headphones to your computer. I then went to another store per customer service request to see if another technician could take a look at the phone. Update your audio/headphone driver Run the Audio Troubleshooter Run a system file check Fix 1: Check for loose connections. I don't know if they are referring to the froyo update, but I hope it is since that the latest buzz.Ok, after a trip to a Sprint local repair shop, my device was replace with a new stereo headset jack which absolutely did nothing.
I emailed them trying to get a date when the next software update will be release, but no luck yet. Sprint customer care mentioned that the engineers/techs are aware of the issue and a fix is set for the next software update. I have reseted the phone now several times because of the issue.
